Military Spouse Magazine

OCT 2018

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WHAT'S NEXT? From complete meal kits to an area of the store devoted to preprepared recipe ingredients, military families want options other than fast food for feeding their families. Bianchi says the commissary is focused on making that happen. But, like with anything, there are some challenges. "I have to wrestle with the footprint of our stores," says Bianchi. "This is going to take some time, but I want to have a vision so we can start aiming toward it." As with some of their previous efforts, like later shopping hours and curbside pickup, the commissary plans to pilot the proposals before rolling them out to the larger customer base. In the immediate future? New Point Of Sale (POS) systems that will allow for a more streamlined checkout process. The commissary team is also working on making the rewards card easier to use, including some digital opportunities. "I think there is going to be enhanced joint collaboration between the exchanges and the commissary," says Bianchi. "We've started to run some joint promotional events." There are challenges the stores face, including the need to serve small, remote installations and intense competition, but Bianchi is committed to the savings, community, and innovation that will keep shoppers coming on base to shop. "I don't want to give them any reason to go elsewhere," says Bianchi. H Bianchi's goal is to make sure customers can get the products they want and that they walk out saving money. He also wants to maintain a sense of a community that many customers especially value when stationed overseas. "Overseas, we offer good quality, safe products that give a touch of home," says Bianchi. "I know it was important to me as I went through my career. I can totally relate." OCTOBER 2018 / MILITARYSPOUSE.COM 13

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